ACU is committed to managing personal information in an open and transparent way.
Personal information is information in any form about or an opinion about any identifiable individual.
ACU welcomes inquiries about any aspect of its compliance with the APPs. If you think that ACU may have breached the Policy or any of the APPs that apply to ACU or may have breached your privacy rights in any way you may complain using the procedures set out in this document.
3. Contacting ACU
If you have a privacy inquiry or complaint, you may inquire or complain anonymously to ACU using the contact details that appear at the end of this Procedure or you may use a pseudonym. If you do contact ACU anonymously or using a pseudonym it may affect ACU’s ability to respond to you or, for a complaint about ACU’s management of your own personal information, it may prevent or inhibit ACU from investigating that complaint properly.
If you inquire or complain about ACU’s management of your own personal information ACU may require you to prove your identity before undertaking an investigation.
4. How ACU will handle inquiries
ACU will acknowledge your inquiry promptly. It will provide you with an answer to your inquiry as soon as possible and advise you of any action it proposes to take as a result of your inquiry within a reasonable time.
5. How ACU will handle complaints
ACU will acknowledge your complaint promptly. It will take your complaint seriously and will seek a quick and fair resolution to it.
Complaints will be handled by someone other than the person who made the decision or took the action you are complaining about.
ACU will advise you in writing of its response to your complaint and of any action it proposes to take in relation to it within a reasonable time.
6. Your rights if ACU does not respond to your complaints in a reasonable time or if you are dissatisfied with ACU's response to your complaint
If ACU does not respond to your complaint within 30 days or if you are dissatisfied with ACU’s response to your complaint you may make a complaint to the Office of the Australian Information Commissioner (OAIC).
To make a complaint to the OAIC follow the details for making a privacy complaint outlined on the OAIC website.
7. Updates to this Procedure
This Procedure will be reviewed frequently and updated as required.
8. Contact Details
Contact for all matters related to privacy, including:
accessing personal information held about you;
requests to correct personal information held about you; and